ePackPro confirms its position as world leader in digital HACCP.

With a new exceptional NPS score of 68 and growth of +42% in 2024.

ePackPro announces exceptional results for the year 2024, reinforcing its status as leader in the field of digitalised HACCP.

With growth of +42% (vs 2023) and sales reaching €30m, the company has reached a new milestone. This dynamic performance is accompanied by an NPS (Net Promoter Score) that has risen from 61 to 68 in just one year, underlining the increasingly high level of customer satisfaction.

Today, more than 9 out of 10 customers recommend ePackPro.

A strong position in the global market

Formerly known as ePack Hygiene, the brand is now being reinvented as ePackPro. This evolution reflects a desire to broaden the functional scope of the solution, while preserving what is its strength: cutting-edge expertise and local support available in the four corners of the world.

Designed to meet the needs of all catering, food service and distribution professionals, as well as the largest hotel groups and restaurant chains, ePackPro enables them to digitise their HACCP (Hazard Analysis Critical Control Point) procedures.

This innovative solution enhances food safety, improves operational performance and will soon offer the possibility of rationalising costs thanks to artificial intelligence.

Firmly focused on the food safety challenges of tomorrow, the company is establishing itself as a world leader in digital HACCP.

An NPS on a par with the world's biggest brands

In the B2B SaaS sector, where average NPS scores generally fluctuate between 20 and 40, ePackPro stands out with an impressive score of 68.

This exceptional result places ePackPro among the international leaders, like Netflix, Apple or Starbucks, whose NPS scores are between 60 and 77 (NPS to be made public in 2023).

“With ePackPro, we have chosen to innovate by placing food safety and customer satisfaction at the heart of our approach. Our growth of 42% and our NPS score of 68 reflect the confidence of our customers and our determination to become the leading partner in digital HACCP worldwide.”

– Stéphane ANKAOUA, CEO of ePackPro and Chairman of CHR Group.

About CHR Group and ePackPro :

CHR Group, a pioneer in digital solutions for the restaurant and catering industry, stands out for its intuitive, high-performance software solutions.

The holding company owns the ePackPro and Adoria brands and is a leader in its sector with more than 20,000 customers in 40 countries.

ePackPro, formerly ePack Hygiene, is Europe’s leading digital HACCP solution.

It enables its 19,000 professional catering customers and 170,000 daily users to manage traceability and self-checking in terms of food hygiene and safety simply and paperlessly.

CHR Group has consolidated sales of €34.8m (end 2024) and has been supported by Verto Growth and Bpifrance since 2020.

Press contact

Hélène PAULMIER
Marketing and Communications Manager
Tel: +33 2 29 62 64 40 / +33 6 16 66 85 90
Email: h.paulmier@epackpro.com